What is Pasai?
Pasai delivers original assortments of premium Indonesian coffee and tea/traditional herbs pairings on a monthly subscription basis. By becoming a subscriber to Pasai, you will receive a box of carefully curated Indonesian coffee each month. Each month you will receive three different bags of coffee from different regions of Indonesia (in total of 300 grams) and teas/herbs that vary from season to season; we carefully curate and handpick the selections to complement that month’s theme.
What does Pasai mean?
The name "Pasai" is inspired by the ancient port city of Pasai in Aceh, which was one of the first places where coffee was cultivated in Indonesia.
What makes Pasai special?
Indonesia has a diverse range of coffee flavors because each region in the Indonesian Archipelago has different soil characteristics, which gives a distinct taste to the coffee grown in each region. By subscribing to Pasai, you can embark on an exciting journey to explore the rich and diverse taste of Indonesian coffee.
Do you ship to my country?
Right now we only ship to Germany, but we are planning to expand our shipment list in the near future. Our goal is to make Indonesian coffee and its rich heritage accessible to everyone around the world!
How much is shipping?
Shipment fee is free inside Germany.
When will my box arrive?
We ship our boxes from Indonesia on the 15th of every month. Typically, you can expect to receive your box within one week after it arrives at its destination country. If you subscribe after the 15th of the month, your box will be included in the next month's batch. Our goal is to ensure that our subscribers receive their boxes in a timely and efficient manner, so they can enjoy their premium Indonesian coffee and tea/herbs pairings as soon as possible.
Will my box arrive by a specific date?
Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Indonesia and international shipping can be unpredictable. If your shipment has not arrived after 4 weeks from the shipping confirmation email, please feel free to contact us at support@pasaicoffee.com via our Contact Us page and we will do our best to help.
Why hasn't my box tracker moved?
While we wish we could speed up how fast you get your package, we, unfortunately, cannot control any delays that might happen while your box is in transit. We do not have any control over when they will release the package. Keep an eye on your tracking information to watch its journey and see when it's released.
My box was marked as delivered, but it's not here!
It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later in the worst case - 1 week later. If your package does not arrive within 5 business days of being marked as delivered, we ask that you contact your local post office first and then contact us at support@pasaicoffee.com via our Contact Us page so we can proceed with the next steps.
When is the subscription billed?
Subscription is billed all at once during your check out. Currently we have three different subscription: 6 months, 3 months, and 1 time only.
What is your refund policy?
Because the premium coffee we curate are perishable and sometimes have short shelf lives, all items purchased through Pasaicoffee.com are final and non-refundable. We do not accept returned orders/items. The purchased 3-months and 6-months subscription are also non-refundable. If your order has been delayed and hasn't arrived within 4 weeks from the ship date, please reach out to support@pasaicoffee.com via our Contact Us page. Missing or lost orders must be reported within 10 weeks from the shipping confirmation date to be eligible for reimbursement. Having said that, Customer Satisfaction is of the utmost importance to us, so if you encounter any issues, please do not hesitate to contact us at support@pasaicoffee.com or via our Contact Us page for assistance.
Can I use currency other than EUR?
At this time all orders are processed in EUR.
© pasai 2023